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Phone System Software Integration

Integrate business software with your cloud phone system

Phone System Software Integration
Software packages that integrate with phone system

Boost communications of key business operations


Integrate with Sales CRM (Customer Relationship Management)

Customer Service

Integrate with Call Centre & Service Management software


Integrate with Hotel Property Management software


Integrate with practice management software

Know who's calling

Once the integration is set up, staff will be able to know exactly who is calling before picking up the phone. The phone system displays the first and last name of the caller as it appears on your software or database of choice. Our system constantly syncs contacts under the hood and also lets you search for any contact from the phone system interface.

Incoming call on web-based phone system
Screen popup feature on incoming call

Save time with screen popups

Have the customer information ready on every incoming call. The customer record in your CRM or software of choice will open automatically so agents can see every detail during the call. A new browser tab will pop up so fast that you will be able to see the caller information even before picking up the call.

Automatically log call details

With Call Journaling, have every call logged into the system records automatically. Any inbound or outbound call can be added to the associated contact in your software of preference. Relevant details such as type of call, duration and extension or phone number are included. This feature can potentially increase customer service and sales leads.

Call Journaling from phone system

Cloud Phone integration with popular CRMs

Every second counts when chasing leads, calling customers and managing your contact’s data. We provide several integrations with popular CRMs that to improve your team’s productivity and take efficiency to the next level.

Looking for a custom integration?

We have features ready to use with many popular software packages. If you require a tailored solution, we can evaluate your requirements a build a custom solution to maximise the benefits of your system of choice.

Contact us for more information and an obligation free discussion on how this great phone system integration can help your business.

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    4.8 35 reviews

    • Avatar Michael Stillman ★★★★★ 9 months ago
      I have dealt with Plexus for over 15 years & have found them extremely professional & have always delivered on time, & we have their VOIP phones in our office which are … More fantastic.
    • Avatar PKD Partners ★★★★★ 6 months ago
      Great service and highly recommended. Very professional and excellent communication throughout the whole process. The team has been very helpful and always available to assist us.
    • Avatar Whitney Beadman ★★★★★ 8 months ago
      I would highly recommend anyone reaching out to the team at Plexus for any business communication issues. The team are professional with super prompt reply and technicians. Big shout … More out to Faye for all her exceptional communication and Jack the technician. So incredibly happy to be assisted so promptly and have the issue resolved. Great work Plexus
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