Plexus Communications Help Center

Frequently Asked Questions

Find answers to commonly asked questions about business phone systems. If you can't find the answer you're looking for, call us on 1300 302 276 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

User Guides

Find a user guide or manual for Samsung, NEC, Alcatel, Yealink and Panasonic phone systems and phone handsets. If you can't find the user guide you are looking for, call us on 1300 302 276 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

Phone system tutorials & How-tos

Plexus Communications provides a selection of How To's and Tutorials to assist you in self-managing your Telephone System. These are provided in text form and also in some cases as a Youtube Video.

Hosted VoIP Platform user guides

Plexus Communications provides a selection of help resources to assist you in self-managing your hosted communications services.

Microsoft Teams Solutions

Voice - Direct Routing Video Conferencing

Customer Reviews

Have been dealing with Plexus for a number of years via my workplace. I have always found them to be helpful. Faye has been nothing but amazing at getting things sorted for us when needing to change urgent phone messages updated. Tuan, John & Jesse have also been great to... deal with.

Ashleigh Church

a month ago

Great service and highly recommended. Very professional and excellent communication throughout the whole process. The team has been very helpful and always available to assist us.

PKD Partners

6 months ago

I highly recommend Plexus, they have been great to deal with at all times and are always ready to help.

Shaun McKay

6 months ago

I would highly recommend anyone reaching out to the team at Plexus for any business communication issues. The team are professional with super prompt reply and technicians. Big shout out to Faye for all her exceptional communication and Jack the technician. So incredibly happ...y to be assisted so promptly and have the issue resolved. Great work Plexus

Whitney Beadman

9 months ago

I have dealt with Plexus for over 15 years & have found them extremely professional & have always delivered on time, & we have their VOIP phones in our office which are fantastic.