Plexus Communications Help Center

Frequently Asked Questions

Find answers to commonly asked questions about business phone systems. If you can't find the answer you're looking for, call us on 1300 302 276 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

User Guides

Find a user guide or manual for Samsung, NEC, Alcatel, Yealink and Panasonic phone systems and phone handsets. If you can't find the user guide you are looking for, call us on 1300 302 276 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

Phone system tutorials & How-tos

Plexus Communications provides a selection of How To's and Tutorials to assist you in self-managing your Telephone System. These are provided in text form and also in some cases as a Youtube Video.

Hosted VoIP Platform user guides

Plexus Communications provides a selection of help resources to assist you in self-managing your hosted communications services.

Microsoft Teams Solutions

Voice - Direct Routing Video Conferencing

Customer Reviews

Great service and highly recommended. Very professional and excellent communication throughout the whole process. The team has been very helpful and always available to assist us.

PKD Partners

2 days ago

I highly recommend Plexus, they have been great to deal with at all times and are always ready to help.

Shaun McKay

5 days ago

Our business was with a different internet and phone provider whom when ever you have a problem you could never get a hold of anyone. With a little investigation of companies who can provide us with phone and internet service, We decided to go with Plexus Communications...WOW... there is never a big problem. The team are always ready and able to support our every need. AAA+ professional bunch of people, Competitive pricing and issues have been sorted out quickly with no delay. highly recommend Plexus Communications for all your phone and internet service. They also helped with our answering service and phone message bank. Well Done team keep up the great work...Thank you!!!!

TT TT

6 days ago

I would highly recommend anyone reaching out to the team at Plexus for any business communication issues. The team are professional with super prompt reply and technicians. Big shout out to Faye for all her exceptional communication and Jack the technician. So incredibly happ...y to be assisted so promptly and have the issue resolved. Great work Plexus

Whitney Beadman

3 months ago

I have dealt with Plexus for over 15 years & have found them extremely professional & have always delivered on time, & we have their VOIP phones in our office which are fantastic.