Plexus Communications Help Center

Frequently Asked Questions

Find answers to commonly asked questions about business phone systems. If you can't find the answer you're looking for, call us on 1300 302 276 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

User Guides

Find a user guide or manual for Samsung, NEC, Alcatel, Yealink and Panasonic phone systems and phone handsets. If you can't find the user guide you are looking for, call us on 1300 302 276 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

Phone system tutorials & How-tos

Plexus Communications provides a selection of How To's and Tutorials to assist you in self-managing your Telephone System. These are provided in text form and also in some cases as a Youtube Video.

Hosted VoIP Platform user guides

Plexus Communications provides a selection of help resources to assist you in self-managing your hosted communications services.

Microsoft Teams Solutions

Voice - Direct Routing Video Conferencing

Customer Reviews

I would highly recommend anyone reaching out to the team at Plexus for any business communication issues. The team are professional with super prompt reply and technicians. Big shout out to Faye for all her exceptional communication and Jack the technician. So incredibly happ...y to be assisted so promptly and have the issue resolved. Great work Plexus

Whitney Beadman

5 days ago

I have dealt with Plexus for over 15 years & have found them extremely professional & have always delivered on time, & we have their VOIP phones in our office which are fantastic.

Michael Stillman

a month ago

Highly recommend these guys!! So friendly and supportive, solving all issues large or small. Prompt service and overall a great company to deal with. Would recommend them to all companies and client I come across in the future!

Alessandra Rodrigues

3 months ago

The team at Plexus have consistently provided our business with excellent support and customer service! They are always happy to help and always provide a prompt and personal service. We would definitely recommend them.

Rosemary Finch

4 months ago

Excellent prompt service, will never use the 'usual' telco companies ever again! Plexus is an innovative company that aims to help their clients save on cost associated with telecommunications. Our school engaged Plexus some years ago now and l have never looked back! It's re...freshing to be able to speak to someone on the other end of the phone that really cares about your issues and addresses them immediately . I highly recommend Plexus Communications.