Tutorials and How To’s

Plexus Communications provides a selection of How To’s and Tutorials to assist you in self-managing your Telephone System. These are provided in text form, pdf documents and also in some cases as a Youtube Video.

Click the manufacturers below to view the available content:

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Your suggestions and feedback are welcome, please call 1300 302 276 for changes and additions.

NEC Tutorials

General (Most Models)

Change Extension Keys on an NEC Handset Text
Change the ringing volume on an NEC Handset PDF
Change System Time – DK616, DK824, NDK9000, Xen Alpha, Xen Axis,Xen Master& IPK Phone Systems Text
Change System Time – Xen Topaz Text

NEC SV8100

SV8100 – Change System Time Text
SV8100 – Call Forwarding on DT Series Handsets Text
SV8100 – Listen to On Hold Music Through Your Handset or Headset Text
SV8100 – Program speed dials PDF
SV8100 – Change ring tone PDF
SV8100 – Transferring calls to another extension PDF
SV8100 – Setting your handset on Do Not Disturb (DND) and cancelling DND PDF
SV8100 – Checking your voicemail when out of the office PDF
SV8100 – Changing the name on your handset display PDF

NEC SL1100

Voice mailbox set up greeting & name PDF
Voice mailbox set up security code PDF
Forward calls to your voice mailbox PDF
Cancel forwarding calls to your voice mailbox PDF
Check your voice mailbox PDF
Transfer calls to another extension’s voice mailbox PDF
(12 & 24 button handset) – Establish a conference call PDF
(12 & 24 button handset) – Place a call on hold PDF
(12 & 24 button handset) – Transfer a call PDF
(12 & 24 button handset) – Adjusting the volume PDF
(12 & 24 button handset) – Programming personal speed dial PDF
(12 & 24 button handset) – Call pick up PDF
(12 & 24 button handset) – Forward calls to another extension PDF
(12 & 24 button handset) – Cancel forwaring calls to another extension PDF
(12 & 24 button handset) – Set & cancel Do Not Disturb (DND) PDF
(12 & 24 button handset) – Listen to background music PDF
(12 & 24 button handset) – Change ring tone PDF
(12 & 24 button handset) – Set time & date PDF

NEC SL2100

How to change a message on the system Text
SL2100 nMail Quick Guide for Multiline Display Telephone PDF
How to change the time and date Text

NEC SV9100

How to make calls handsfree Text
How to transfer calls Text
How to page Text
How to conference call Text
How to set up station name assignment Text
How to use call forwarding Text
How to set up do not disturb Text
How to change the time Text
How to set up room monitor function Text
How to use directory dialling Text
How to use speed dialling Text
How to program one-touch buttons Text
How to set up your NEC Mobile Softphone PDF

Samsung Tutorials

General (Most Models)

Add additional programmable keys Text
Answer another extension or group remotely Text
Interrupt or automatically callback a busy extension Text
Systems Tones explained Text
Using the Paging function Text
Change handset Ring Tone Text
Change system Date and Time Text Video
Using the Conference Call function Text
Using the DND (Do Not Disturb) function Text
Extension Security and Passcodes Text
Install or Remove a headset Text Video
Listening to On Hold Music through your handset or headset Text
Using the Alarm and Reminder function Text
Set or change an extensions name Text Video
Speed Dial function explained Text
Voicemail – how to check your voicemail messages when out of the office PDF
Voicemail Menus and Functions explained Text
Record outgoing Voicemail message Video
Change your Voicemail passcode Video
Waiting for an outside line Text
Handset Volume Controls Text
Unlock locked or frozen (continually engaged) outside lines Video
Set or cancel call diversion on a system using PSTN lines Video
Set call forward to another extension ot external number PDF

Samsung OfficeServ 7030/7100/7200/7400

How to change your personal voicemail greeting PDF

Samsung iDCS

iDCS Handset Layout details Text

Samsung SMT-i5220

Handset Setup guide Text
Basic On-screen menus explained Text
Using the Call Forward function Text
Call handy hints and shortcuts Text
Using the Conference Call function Text
Handset layout and functions PDF
Using the Login function Text
Using the text input function Text
TSI (Telephone Status Indicator) and LCD Icons explained PDF

Panasonic Tutorials

Panasonic NS700

Personal speed dial Text
Call transfer Text
Set up do not disturb Text
Multiple party conversations Text
Call forwarding Text
How to change time and date on Panasonic KX-T7625, KX-T7630, KX-T7633 & KX-T7636 handsets Text

Avaya Tutorials

Avaya IP Office 1408 – Calls and conference handling, redirecting and transferring calls, adding contacts and using voicemail PDF
Avaya IP Office 1416– Calls and conference handling, adding/editing contacts and other features configuration PDF
Avaya IP Office 9508 – Call and conference handling, redirecting and transferring calls, adding contacts and using voicemail PDF
Tips and tricks Text

Hosted PBX Tutorials

How to record and manage holiday messages PDF

Additional Tutorials

Plexus is constantly adding and refining content on this page.

Your feedback and suggestions are welcome

Please call 1300 302 276

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  • Customer Reviews

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    4.8 35 reviews

    • Avatar Michael Stillman ★★★★★ 9 months ago
      I have dealt with Plexus for over 15 years & have found them extremely professional & have always delivered on time, & we have their VOIP phones in our office which are … More fantastic.
    • Avatar PKD Partners ★★★★★ 6 months ago
      Great service and highly recommended. Very professional and excellent communication throughout the whole process. The team has been very helpful and always available to assist us.
    • Avatar Whitney Beadman ★★★★★ 8 months ago
      I would highly recommend anyone reaching out to the team at Plexus for any business communication issues. The team are professional with super prompt reply and technicians. Big shout … More out to Faye for all her exceptional communication and Jack the technician. So incredibly happy to be assisted so promptly and have the issue resolved. Great work Plexus
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