Samsung Voicemail – Menu and Functions

 

Accessing Voicemail

Press the pre-programmed Voicemail Button. It may be labelled VM, VMAIL, VMMSG or similar

if you do not have a pre-programmed button, you can access voicemail by dialing 509 or 519 or 529 (depending on your system).

 

Getting Started

Using your Samsung Voicemail System is as simple as following a few simple spoken instructions. First time users should start with the following steps.

  1. Record a Primary/No-Answer Personal Greeting. Dial 5 1
  2. Record a Mailbox Greeting. Dial 5 7
  3. Change your access code (passcode).       Dial # 7 1
  4. Record your name. Dial # 7 2
  5. Enter your directory name. Dial # 7 3

After you have completed these steps your voicemail mailbox is set up and ready to use

 

Voicemail Main Menus

The following is a list of the main Voicemail menus. Full details can be found on the following pages. Option availability is dependent on whether your system administrator has made the option available to any or all users.

Menu Option    Description

1          Listening to New Messages

11         Group New Messages

2          Record and Send a Message

3          Listening to Old Messages

33         Group Old Messages

4          Access Manager

5          Personal Greetings

6          Mailbox Administration

8          Pause / Resume

0          Play Menu Options

*           Exit to Auto Attendant

#          Personal Services


Main Menu

Sub Menu

Description

1 or 3

1

Play / Replay the message you just heard

11

Play the previous message

2

Save the message you just heard and play the next message

3

Delete the message you just heard and play the next message

4

Replay to the message (Internal messages only)

5

Call the number that left the message (Internal and External)

55

Deliver a fax copy (not available on all systems.   See your System Administrator)

6

Forward the message and save a copy

7

Rewind the message 5 seconds

77

Change playback volume. Toggles between 2 levels (not available on all systems)

8

Pause / Resume playback

9

Fast Forward the message 5 seconds

99

Change playback speed. Toggles between 2 speeds (not available on all systems)

0

Play Options. Speaks all menu options available at this point

00

Hear time and date and senders information (sender not available on outside calls)

#

Move to next message. Current message remains ‘new’

##

Scan. Plays first 7 seconds of a message then skips to the next. Press 1 to stop

*

Cancel and return to previous menu

11 or 33

 

Messages can be grouped as either reminders or from a specific sender

3

Group messages as reminders

9

Group messages by sender

#

Hear a summary of mailbox contents

2

 

Allows you to send a message to another users voicemail.

After pressing 2 dial the users mailbox number and record your message, then...

1

Review Message

2

Continue Recording

3

Discard and Rerecord

4

Set Message Attributes (Delivery Options)

4 1

Urgent Delivery

4 2

Return Receipt Required

4 3

Request a Callback

4 4

Private Delivery

4 5

Reply Required

4 *

Exit

5

Schedule Future Delivery

5 #

Immediate Delivery

5 1

Next Few Hours

5 2

End of Current Business Day (based on your availability schedule)

5 3

Beginning of Next Business Day (based on your availability schedule)

5 4

A Coming Day of the Week

5 5

Specific Day / Time

5 *

Exit


Main Menu

Sub Menu

Description

4

 

Access Manager allows you to set a number of options to customise how Voicemail contacts you when a caller dials your extension. All options are toggled on/off when you select them. If any of these options are not available, see your system administrator.

1

Follow Me. Allows you to enter a number and set how long the number will be active. This number may be internal or external. Calls reaching your mailbox will be forwarded to this number, if unanswered the call is returned to your mailbox.

3

Call Blocking. When this function is active, your extension will not ring and callers will go direct to your mailbox and hear the ‘blocked’ greeting (if recorded).

4

Call Forwarding. Unlike Follow Me, this function allows you to pass control of your calls to another extension. The caller will hear “Forwarding to extension name” before being forwarded.

5

Call Screening.   When active, the caller will be asked their name and the voicemail system will play this name to you before the transfer, giving you an option to accept or reject the call.

6

Find Me. When active, Voicemail will attempt to locate you by calling a list of preprogrammed numbers (entered via Personal Services #2). The list can contain up to 9 numbers but Voicemail will only use the first 5.

7

Night Intercept.   This feature is dependent on your weekly availability schedule (entered via Personal Services #3). When active Voicemail will ring your extension then play your primary no answer message during the day and just play the night greeting during the night. This does not use the schedules of the phone system. It is solely controlled by the Voicemail availability schedule.

8

Pause / Resume

*

Exit form Access manager

0

Play All Options

#

Play Access Coverage. Tells current access settings and what messages will be played under each option.

5

 

You can record up to 9 personal greetings and may assign any one of them to be active.

1

Primary / No Answer Greeting

2

Busy Greeting

3

Call Blocking Greeting (when call rejected after listening to callers name)

4

Night Greeting

5

Call Screening Greeting

6

Edit Personal Greeting

7

Edit Mailbox Greeting

6

1

Message Alert. When active, Voicemail will call any extension of external number after each message is left on your mailbox.

1 1

Toggles message alert on / off

1 2

Sets schedule for when you wish to be notified

1 3

Notify on urgent messages only

1 4

Set destination phone number

2

Pager Notification. When active, Voicemail will call your beeper service and notify you after each message is left on your mailbox.

2 1

Toggle pager on / off

2 2

Sets schedule for when you wish to be notified

2 3

Notify on urgent messages only

2 4

Set pager phone number

3

Undelete. Deleted messages are held in memory until 3am the following morning. Use this option to restore deleted messages

4

Undelivered Retrieval. Allows you retrieve messages you have sent that have not yet been picked up by the recipient.

5

Auto Play New Messages. When active, after entering your password new messages will immediately begin to play

6

Auto Play Message Information. When active, the date, time and senders name will be played before each message. When inactive, information can be played by dialling 00


Main Menu

Sub Menu

Description

9

 

Broadcast to All Mailboxes (System Administrators only) Sends a message to all Voicemail Mailboxes

#

1

Workload Management. Allows you to access all active and pending reminders

2

Stored Numbers. Allows you to enter up to 9 phone numbers

3

Schedule Availability. Allows you to enter a weekly availability schedule

5

Place a Direct Call. Allows you place a direct call out of the voicemail system from anywhere.

7

Personal Administration

7 1

Set / change your password

7 2

Set / change your recorded name

7 3

Set / change your directory name (used by callers who do not know your extension)

7 4

Extended Prompting. Drastically reduces number of prompt when using the voicemail system. Use only if you are very familiar with the system.

Plexus Communications hopes that this information is of value to you. Please contact us for any additional advice regarding your Telephone Systems and Telecommunications requirements. We specialize in the supply and installation of Telephone Systems from Major Brands such as Samsung, NEC Alcatel and Aristel as well as a range of quality Commander Systems. We provide and a range Voicemail Solutions from Samsung Telephone Systems, NEC Telephone Systems, Alcatel Telephone System and Aristel Telephone Systems, Conference Phones , Headsets from Plantronics and GN Netcom as well a range of discount telephone calls to local , National. International and calls to mobiles destinations.

Call Plexus for further information  1300 302 276

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